Contact Us
We're here to help! Get in touch with the PrimeLot Cards team.
Get Support
Whether you have a question about buying or selling, need help with your account, or want to report an issue, we're here to assist you. Choose the contact method that works best for your needs.
Email Support
Send us a detailed message and we'll get back to you within 24 hours.
support@primelot.cardsSupport Tickets
Submit a ticket through our support center for organized tracking and faster resolution.
Submit a TicketFAQ & Help Center
Find instant answers to common questions about buying, selling, shipping, and more.
Browse FAQBusiness Inquiries
Partnerships, bulk selling opportunities, or media requests.
support@primelot.cardsResponse Times
Standard Support
24-hour response for general questions, account help, and non-urgent issues.
Urgent Issues
Priority handling for payment problems, fraudulent activity, or account security issues.
What Can We Help You With?
Buying & Selling
- • Questions about how to buy or sell cards
- • Issues with listings, offers, or purchases
- • Problems with specific transactions
- • Questions about fees, commissions, or payouts
Shipping & Returns
- • Tracking number issues or lost packages
- • Items not matching description or damaged in transit
- • Return or refund requests
- • Shipping policy questions
Account & Security
- • Login or password problems
- • Account verification or email issues
- • Suspected unauthorized access
- • Account settings or preferences
Payments & Payouts
- • Payment processing issues
- • Payout delays or problems
- • Questions about Stripe Connect setup
- • Commission or fee disputes
Report Problems
- • Fraudulent activity or counterfeit cards
- • Seller or buyer violations
- • Website bugs or technical issues
- • Suspicious listings or behavior
General Inquiries
- • Feature requests or suggestions
- • Partnership opportunities
- • Media or press inquiries
- • Anything else we can help with
Before You Contact Us
To help us assist you faster, please have the following information ready when contacting support:
- •Your account email - so we can locate your account quickly
- •Order or listing ID - if your question is about a specific transaction
- •Screenshots or photos - visual evidence helps us understand the issue
- •Detailed description - what happened, when it happened, and what you expected
Quick Links
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