Frequently Asked Questions
Find answers to common questions about buying and selling on PrimeLot Cards.
Can't find what you're looking for? Contact Support
Getting Started
What is PrimeLot Cards?
PrimeLot Cards is the only card marketplace that charges zero commission on your sales. List singles, lots, or sealed products and keep 100% of what you earn. Built for sellers, trusted by collectors.
How do I create an account?
Click "Sign Up" in the navigation menu, enter your email and create a password. You'll receive a verification email to activate your account.
How does PrimeLot pricing work?
PrimeLot is a membership-based marketplace. Check our Pricing page for current membership details. No transaction commissions, no listing fees, no hidden costs.
For Buyers
How do I buy cards?
Browse the marketplace, click on any listing you're interested in (singles, lots, or sealed products), review the details and pricing, then click on "Buy or Make Offer" and you can either simply buy the listing or negotiate with the seller before completing the transaction through our secure checkout.
Can I see every card before buying?
For singles and individual card lots (2-50 cards), every card is photographed and priced individually - you see exactly what you're getting. For bulk lots (50+ cards) and sealed products, detailed photos and descriptions are provided so you know what to expect before purchase.
How does payment work?
Buyers and sellers connect directly on PrimeLot. You pay sellers directly via PayPal - the marketplace simply provides the platform to connect.
What if I receive damaged or incorrect items?
Contact the seller first through our messaging system. If you can't resolve the issue, contact our support team at support@primelot.cards with photos and order details.
How does the wishlist work?
Create a wishlist with the cards or players you're looking for. Sellers can browse wishlists and create special offers directly for you, which appear in your dashboard notifications.
For Sellers
How do I create a listing?
Click "Create Listing" in the navigation and choose your listing type (Single Card, Sealed Product, or Card Lot). Add photos, set your price, and provide detailed descriptions. Once published, your listing appears in the marketplace.
What are the membership fees?
Visit our Pricing page for current membership details. No transaction commissions, no listing fees, no per-sale charges on individual sales.
When do I get paid?
Buyers and sellers coordinate payment and shipping directly. PrimeLot provides the marketplace platform where collectors connect - all transactions happen between members.
How do I receive payments from buyers?
You arrange payment directly with buyers through your preferred method. PrimeLot is a membership-based marketplace that connects buyers and sellers - we don't handle the transactions.
Can I edit my listing after publishing?
Yes, you can edit listing details, add or remove items, and update prices at any time from your Dashboard as long as the listing hasn't been purchased yet.
How does shipping work?
After a buyer completes checkout, you'll receive notification to ship the order. You're responsible for packaging and shipping. We recommend using tracked shipping for protection.
Shipping
How does shipping work?
Buyers and sellers coordinate shipping directly. We recommend using tracked shipping for protection and clear communication about shipping costs before completing a transaction.
Who pays for shipping?
Shipping costs are negotiated directly between buyer and seller. Be sure to discuss shipping fees and method before finalizing your transaction.
What if my package is lost or damaged?
Since buyers and sellers connect directly on PrimeLot, shipping arrangements and insurance are between you and the other party. We recommend discussing shipping protection before completing transactions.
Membership & Fees
What does membership cost?
Visit our Pricing page for current membership details. Create an account to explore membership options and start buying or selling.
Is my payment information secure?
Yes! Membership payments are processed through Stripe, a PCI-compliant payment processor trusted by millions. We never store your payment details on our servers. Your financial information is fully encrypted and secure.
How can I earn rewards as a seller?
Active sellers are automatically entered into monthly giveaways and have the opportunity to win prizes. Build positive reviews, maintain a strong seller rating, and the more you sell, the better your chances of winning rewards each month.
Are there transaction fees or commissions?
No! Buyers pay sellers directly via PayPal. The marketplace provides the platform to connect - we don't take a cut of your sales.
Account & Settings
How do I change my password?
Go to Settings, scroll to the security section, and click "Change Password." You'll need to enter your current password and choose a new one.
Can I delete my account?
Yes, contact support@primelot.cards to request account deletion. Note that you cannot delete your account if you have active listings or pending transactions.
How do I update my profile?
Go to Settings to update your display name, avatar, and other profile information. These changes appear on all your listings and messages.
What are notifications for?
You'll receive notifications for new messages, offers on your wishlists, sales, purchases, and important account updates. Manage notification preferences in Settings.
Support & Safety
How do I report a problem?
Contact our support team at support@primelot.cards with details about the issue. Include order numbers, screenshots, or other relevant information.
What if a seller doesn't ship my order?
Contact the seller first through our messaging system. If they don't respond within 3 days, contact support and we'll investigate and help resolve the issue.
How do I report a suspicious listing?
Email support@primelot.cards with the listing URL and reason for concern. We review all reports and take action against fraudulent listings.
Is there buyer protection?
PrimeLot provides the platform for buyers and sellers to connect. We recommend clear communication, using tracked shipping, and documenting transactions. Report any issues to our support team for assistance.
Need More Help?
Email: support@primelot.cards
Response Time: We typically respond within 24 hours