Return & Refund Policy
Your purchase is protected on PrimeLot Cards
2-Day Buyer Protection After Delivery
All purchases on PrimeLot Cards are protected for 2 days after delivery.
During this protection window, your payment is held securely and you can report any issues with your order. This ensures you receive exactly what you paid for in the condition described.
Eligible Return Reasons
You may request a return and refund if:
Item Not Received
You did not receive your cards and tracking shows they were never delivered or are lost in transit.
Not as Described
Cards don't match the listing description, photos, or stated condition.
Wrong Item
You received completely different cards than what you ordered.
Damaged/Defective
Cards arrived damaged due to poor packaging or were already damaged but not disclosed.
Counterfeit Cards
You received fake, counterfeit, or unauthorized reproduction cards.
Missing Cards
Your order is incomplete - missing cards that were listed in the lot.
NOT Eligible for Returns
Returns are NOT accepted for:
- •Buyer's remorse or change of mind
- •Market value changes after purchase (card prices fluctuate)
- •Condition that was accurately disclosed in the listing
- •Subjective disagreement about card grading when condition was clear
- •Claims filed after the 2-day protection window following delivery
- •Damage caused by buyer after delivery
How to Request a Return
Contact the Seller First
Before filing a formal return request, try to resolve the issue directly with the seller using our messaging system. Many problems can be quickly resolved through communication.
Tip: Be polite and provide clear details. Most sellers want happy customers and will work with you.
Document the Issue
Gather evidence to support your claim:
- • Take clear photos or videos of the issue
- • Keep the original packaging
- • Screenshot the listing if needed
- • Document any damage or discrepancies
- • Note the date you received the package
File a Support Ticket
If the seller doesn't resolve the issue, submit a detailed support ticket:
Submit Return RequestInclude your order number, photos, and a clear explanation of the problem.
Investigation
Our support team will review your claim and may contact both you and the seller for additional information. We aim to resolve disputes within 2-3 business days.
Resolution
Based on our investigation, we'll issue an appropriate resolution: full refund, partial refund, return for refund, or claim denial with explanation.
Refund Types & Processing
Full Refunds
Issued when you don't receive the item, receive a completely wrong item, or receive counterfeit cards. You keep the money, seller doesn't get paid.
Partial Refunds
Issued when some (but not all) cards don't match the description or are damaged. Refund amount proportional to the affected cards' value.
Return Required
For some cases, you may need to return the cards to receive a refund:
- •Seller provides prepaid return shipping label
- •You ship cards back with tracking
- •Refund processed once seller confirms receipt
Refund Timeline
- 1.Claim approved: Refund initiated within 1 business day
- 2.Refund processing: 5-7 business days back to original payment method
- 3.Bank/card processing: Additional 1-3 business days may apply
Return Shipping Costs
Who pays for return shipping depends on the reason:
Seller's Responsibility
- • Wrong item sent
- • Item not as described
- • Damaged due to poor packaging
- • Missing cards from lot
- • Counterfeit cards
Buyer's Responsibility
- • Changed mind (if return accepted)
- • Buyer error in ordering
- • Return outside protection window
Note: Most buyer-error returns aren't eligible
Seller Responsibilities
When a return is requested, sellers must:
- •Respond Promptly:
Reply to return requests within 48 hours
- •Cooperate with Investigation:
Provide requested information and evidence
- •Accept Valid Claims:
Honor legitimate return requests within the protection period
- •Provide Return Labels:
If return is due to seller error, provide prepaid shipping label
Consequences of Excessive Returns
For Sellers
Sellers with high return rates may face:
- • Account review and investigation
- • Listing restrictions or removal
- • Account suspension or permanent ban
For Buyers
Buyers who abuse the return system may face:
- • Account investigation
- • Purchase restrictions
- • Account suspension
Chargebacks
Please Don't File Chargebacks
We strongly encourage you to use our dispute resolution process instead of filing a chargeback with your credit card company.
Why?
- • Our process is faster (2-3 days vs. weeks)
- • You're already protected for 2 days after delivery
- • Chargebacks without attempting resolution may result in account suspension
- • Chargebacks hurt honest sellers
If you've exhausted our dispute process and still need to file a chargeback, please notify us first.
Frequently Asked Questions
Can I return cards if I just don't want them anymore?
No. Our return policy only covers items not received, not as described, damaged, or counterfeit. Buyer's remorse is not a valid return reason.
What if I miss the 2-day window after delivery?
Claims after 2 days from delivery are generally not eligible. In exceptional circumstances with strong evidence, we may consider late claims on a case-by-case basis, but there's no guarantee.
Can I get a partial refund without returning cards?
Yes, if the issue affects only some cards in a lot (e.g., a few damaged cards), we may issue a partial refund without requiring return of the entire lot.
Do I get refunded for shipping costs?
If the return is due to seller error, you'll be refunded the full amount including original shipping. If it's your error, shipping costs are typically not refunded.
Need Help with a Return?
Our support team is here to help resolve any issues with your order.